This Privacy Policy explains how your Personally Identifiable Information (PII) is collected, used, protected, and handled when you visit our website, purchase our plugin, or interact with our support services. We are committed to ensuring your privacy is protected and that we comply with global data protection standards.

Please read this policy carefully to understand our practices regarding your personal data.

1. What Information Do We Collect?

We only collect information that is necessary to provide you with our products and services. When you visit our site, register an account, or make a purchase, we may ask for:

• Identity Data: Your full name and company name (if applicable).
• Contact Data: Your email address and billing address.
• Technical & Licensing Data: Website URLs where our plugin is installed, IP addresses, and unique license keys generated upon purchase.
• Transaction Data: Details about the products you have purchased. (Note: All payment processing is handled securely by our payment gateway; we do not collect or store your credit card or UPI details).

2. When Do We Collect Information?

We collect information directly from you when you perform the following actions on our website:

• Purchase a product or subscription.
• Register for an account.
• Activate a software license on your website.
• Open a customer support ticket or use live chat.
• Subscribe to our email newsletter.
• Fill out a contact form.

3. How Do We Use Your Information?

The data we collect is used strictly to improve your experience and deliver the services you requested. Specifically, we use your information to:

• Process Transactions: To deliver your digital downloads, generate automated license keys, and email your purchase receipts.
• Provide Support: To identify your account, verify active licenses, and respond effectively to your customer service inquiries.
• Improve Our Products: To understand how users interact with our site and plugin, allowing us to build better features.
• Communicate: To send periodic emails regarding order updates, security patches, new feature releases, or relevant marketing communications.

4. How Do We Protect Your Data?

We implement a variety of security measures to maintain the safety of your personal information:

• Secure Networks: Your personal information is contained behind secured networks accessible only by a limited number of authorized personnel required to keep the information confidential.
• SSL Encryption: All sensitive data exchanged between your browser and our website is encrypted via Secure Socket Layer (SSL) technology.
• Payment Security: All transactions are processed through Razorpay. We never store, process, or transmit your credit card numbers or financial credentials on our own servers.
• Malware Scanning: Our website is regularly scanned for security holes and known vulnerabilities to ensure your visit is as safe as possible.

5. Do We Use Cookies?

Yes. Cookies are small files transferred to your computer’s hard drive through your web browser that enable our systems to recognize your browser and capture specific information.

We use cookies to:

• Remember and process the items in your shopping cart.
• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and interactions to offer better site experiences in the future.

Managing Cookies: You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies via your browser settings. If you disable cookies, some features (like the shopping cart) may not function properly, but you can still place orders by contacting customer service.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.

This exclusion does not apply to trusted third parties who assist us in operating our website, conducting our business, or serving you (such as our hosting providers, email delivery services, and payment processors like Razorpay), provided those parties agree to keep this information confidential. We may also release information when required to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

7. Behavioral Advertising & Analytics

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

If you wish to opt-out of targeted advertising, you can use the following links:

• Google: Google Ads Settings
• Facebook: Facebook Ad Settings
• Bing: Bing Personalized Ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

8. User Rights (GDPR & Global Privacy)

If you are a resident of the European Economic Area (EEA) or other jurisdictions with comprehensive privacy laws, you have specific rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we erase your personal data, under certain conditions.

We process your information to fulfill contracts we have with you (e.g., when you make a purchase or activate a license) and to pursue our legitimate business interests. To exercise any of these rights, please contact us at the email provided below.

9. Data Retention

When you place an order through our site, we will maintain your Order Information (name, email, license key data) for our records to facilitate future support, software updates, and tax compliance, unless and until you ask us to delete this information.

10. Email Communications (CAN-SPAM Compliance)

We collect your email address to send order information, respond to inquiries, and send marketing updates. To comply with anti-spam laws, we agree to:

• Never use false or misleading subjects or email addresses.
• Include the physical address of our business headquarters in our emails.
• Honor opt-out/unsubscribe requests promptly.
• Provide a clear “Unsubscribe” link at the bottom of every marketing email.

If at any time you would like to unsubscribe from receiving future marketing emails, you can email us directly or follow the instructions at the bottom of our emails.

11. Contacting Us

If there are any questions regarding this Privacy Policy or if you wish to exercise your data rights, you may contact us using the information below:

Email: support@woobundler.com

Website: www.woobundler.com